Hotel Operations Consulting

Because we understand that every hospitality operation is highly diverse, we offer consulting services and solutions exclusively designed for each brand and each hotel. We analyze, structure, optimize and guide in close cooperation with our clients.

Performance Management

While strengthening your hotel as a brand, our consultants ensure better guest satisfaction and attracting more guests in order to maximize profitability. We enable teams to deliver exceptional guest service and advise on optimizing results through analyzing and streamlining the entire operation, and creating property-specific Standard Operating Procedures (SOPs). Key to success is a deep knowledge of guest wants and expectations, observing travel and market trends, and benchmarking with competitors. With our international experience in turnaround management, our consulting team guides and supports restructuring and repositioning processes to realign with new strategies and management principles.

hospitality Training

We offer individually designed training programs - from group trainings for entire departments to personal on-the-job trainings and coaching. Before the training commences we determine the training demand by analyzing KPIs and guest satisfaction. Together with our clients we also define measurable results and contribute to staff growth potential. Our palette of hospitality training programs ranges from general etiquette and service standards to department specific teaching for all service departments of a hotel's operation - all consistent with the culture and heritage of your brand and the destination.